Shipping Policy
Processing Time
All orders are processed in the order they are received.
Please allow 3–5 business days for processing unless otherwise stated on the product or event page.
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Processing times may be extended during:
• Holidays
• High‑volume seasons
• Special events
• Weather‑related delays
If additional time is needed, we will communicate updates as promptly as possible.
Shipping Timeframes
Once your order has been processed, please allow 10–15 business days for delivery.
Shipping times may vary based on carrier delays, location, or unforeseen circumstances.
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Shipping Confirmation & Tracking
When your order ships, you will receive a confirmation email that may include tracking information (when available).
Please note that tracking updates are controlled by the carrier and may take time to appear.
Shipping Delays
We strive to ensure timely delivery; however, delays may occur due to:
• Carrier issues
• Weather conditions
• High‑volume periods
• Incorrect or incomplete addresses
In the event of a delay, we kindly ask for your patience. Duplicate emails may slow down response times, so please allow us time to investigate and respond.
Incorrect or Incomplete Addresses
Customers are responsible for providing accurate shipping information.
We are not responsible for:
• Delays caused by incorrect addresses
• Lost packages due to address errors
• Additional fees required to reship an order
If you notice an error, please contact us immediately.
Lost or Damaged Packages
If your package is lost or arrives damaged:
• Contact us within 7 days of delivery or expected delivery
• Provide your order number and any supporting details
We will work with you and the carrier to resolve the issue as quickly as possible.
International Shipping
At this time, we do not offer international shipping.